Welcome to Vibes Scooters ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and share personal information when you visit or use www.vibesscooters.com (http://www.vibesscooters.com/) (the "Site") or our services, including our scooter rental platform and mobile applications (if applicable).

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By accessing or using the Site or our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

 

1. Information We Collect

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A. Information You Provide to Us:

When you create an account, make a reservation, or contact us, we may collect:

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• Full name

• Email address

• Phone number

• Payment information

• Driver’s license or ID (if applicable)

• Billing and rental details

• Feedback and communication

 

B. Information Collected Automatically:

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• When you interact with our services, we may collect:

• Device information (IP address, browser type, operating system)

• Location data (to provide scooter access, track rides, and enforce geo-fencing)

• Usage data (rental duration, ride history, app interaction)

 

C. Cookies and Tracking Technologies:

 

We use cookies and similar technologies to personalize your experience, analyze usage, and manage preferences.

 

2. How We Use Your Information

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• We may use your information to:

• Provide, manage, and improve our scooter rental services

• Process payments and reservations

• Verify your identity and eligibility to rent

• Provide customer support

• Send updates, receipts, and promotional communications

• Monitor for fraud and ensure user safety

• Comply with legal obligations and city regulations

 

3. How We Share Your Information

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We do not sell your personal information. However, we may share it with trusted third parties under the following circumstances:

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• Service Providers: Payment processors, hosting providers, and customer support platforms

• Law Enforcement or Legal Obligations: If required to comply with applicable laws, regulations, or legal requests

• Business Transfers: In connection with a merger, acquisition, or sale of company assets

• Local Governments or Regulatory Authorities: To comply with city or regional mobility regulations (e.g., anonymized ride data)

 

4. Data Retention

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We retain your personal information only as long as necessary to provide our services and fulfill legal or regulatory obligations. You may request deletion of your account and data at any time, subject to applicable law.

 

5. Your Rights and Choices

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Depending on your location, you may have the right to:

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• Access or correct your personal information

• Request deletion of your data

• Opt out of promotional communications

• Withdraw consent for location tracking (note: may affect rental functionality)

 

6. Security

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We implement reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

 

7. Children’s Privacy

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Our services are not directed to children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

 

8. Changes to This Policy

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We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above. Your continued use of the Site or services after changes constitutes acceptance of the updated policy.

 

9. Contact Us

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If you have any questions or concerns about this Privacy Policy, please contact us at:

 

Vibes Scooters
Email: support@vibesscooters.com
Phone: 404.449.8366